Delegated Services Privacy Policy Statement
Privacy Policy Statement
Delegated Services CIC’s Privacy Policy sets out the manner in which Delegated Services CIC collects, uses,
maintains, processes and discloses information collected from “users”, which includes customers who
purchase a service from us or enquirers who access our public information or make an enquiry or use our
website or portal. The Privacy Policy applies to the Website, the DS Portal, Go To Daedalus Labyrinth
private web site by Delegated Services CIC, Invoicing System database and documents in DS’s google drives
collectively known as “Our Site”.
Personal Identification Information
We may collect personal identification information from Users and Customers/Pupils of the users in a
variety of ways, including, but not limited to, when Users visit our site, fill in a form, make an enquiry, made
a training event enquiry or booking or your name and contract details which you or your organisation have
made publically available. Users may be asked for, as appropriate, name and email address, job title,
organisation, emergency contact details etc. Users may, also be asked for details of a pupil/child/young
person/vulnerable person if involved in an incident and details which will enable the organisation to which
they are attached to be able to identify that person at a later date. We may ask for details of the incident
and surrounding circumstances, details of any other parties involved in the incident etc. However, users
may also visit our website anonymously. Users can always refuse to supply personally identification
information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site.
Non-personal identification information may include the browser name, the type of computer and
technical information about Users means of connection to our Site, such as the operating system and the
Internet service providers utilised and other similar information
Web Browser Cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard
drive for record-keeping purposes and sometimes to track information about them. User may choose to set
their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that
some parts of the Site may not function properly.
How we Use Collected Information
Delegated Services CIC may collect and use Users’ personal information for the following purposes:
- To improve our service
Information you provide helps us respond to your requests and support your needs more efficiently
individually or as a sector or group within the sectors we work.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and
resources provided on our Site.
- To improve our WebSite/DS Portal/GoTo Knowledge Centre/Training Offer/Other Products and New or
Existing Services
We may use feedback you provide to improve our products and services.
- To provide you with an ongoing service.
To sign you up to a mailing list such as the Community Monthly Newsletter, weekly update, Bulletin, an
alert, or details relating to a DS area of services, training or an event.
- To provide you with advice
We need to keep a record of the advice we give for insurance purposes and to be able to refer back to it if
the situation is ongoing or develops.
How we Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction of your personal information, username,
password, transaction information and data stored on our Site.
Sharing your Personal Information
We do not sell, trade, or rent Users personal identification information to others. The data will only be
made available to Delegated Services’ staff team where required for their role, or to a Network Partner for
a specific purpose which you have been advised of, on a strictly controlled basis that maintains the above
undertakings.
Changes to the Privacy Policy or Statement and Privacy Notices
Delegated Services CIC has the discretion to update this Privacy Policy Statement and privacy notices at any
time. When we do, we will revise the updated date at the top of this page. We encourage Users to
frequently check this page for any changes to stay informed about how we are helping to protect the
personal information we collect. You acknowledge and agree that it is your responsibility to review this
Privacy Policy Statement periodically and become aware of modifications. We also reserve the right to
notify you from time to time about the processing of your personal information.
Your Acceptance of These Terms
By using this Site or making an enquiry to us, you signify your acceptance of this policy. If you do not agree
to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to
this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy Statement, the practices of this site, or your dealings
with this site, please contact us at:
Delegated Services CIC
Clevedon Hall Estate, Elton Road, Clevedon, BS21 7RQ
info@delegatedservices.org Tel. 01275795827
www.delegatedservices.org
Privacy Notices:
Delegated Services CIC – Privacy Notice – Customer Data
Delegated Services CIC – Privacy Notice – Users (Mailing List, Website Sign Up and Enquiries)
Delegated Services CIC – Privacy Notice – Network Partner and Associates
Delegated Services CIC – Privacy Notice – Employees and Volunteers
Delegated Services CIC – Privacy Notice – Job Enquiries and Applications
Delegated Services CIC – Privacy Notice – Training and Events
For further information, please contact us using our online form